Job Details

  • Target Recruitment
    a member of WMS Group (15C7744)

  • Employment Agency

  • Our client's profile:

  • Customer Relation Officer (CRO) 5-day Week/Alexandra / (RL)

  • Alexandra

  • -

  • 5 days

  • Dip

  • 1 to 2 years

  • Responsibilities


    Service recovery/Customer Service

    • Handles customer complaints (VOC, emails, calls etc)
    • Coordinates/interacts with different departments to ensure customer issues are resolved in timely manner.
    • Make sure customer receives the highest level of customer service
    • Provides prompt, courteous, professional & accurate responses to customers
    • Ensures adherence to internal policies, procedures and practices
    • Pitch new ideas/solutions to improve customer experience
    • Investigates customer complaints
    • Works directly with customers to meet their needs, answer their questions and provide support


    Administrative tasks

    • Prepares reports and analyze data
    • Perform all other duties assigned by supervisor or manager



    • Diploma in Business or its equivalent
    • Min 1 to 2 years of working experience preferably in customer service/call center with analyzing and reporting experience.
    • Computer skills (Microsoft Office especially Excel and PowerPoint)
    • Excellent in communication (both spoken & written)
    • Attention to details
    • Highly motivated and adaptable
    • Good team player
    • Able to work under time pressure, able to prioritize workload and meet deadlines
    • Ability to handle and resolve customer issues
    • Candidate who can commence work with short notice will be an added advantage
  • -

  • Interested parties/candidates, please send updated resume in MS Word format, including:-

    (1) Expected salary
    (2) Reason(S) for leaving
    (3) Date of availability

    (We regret that only shortlisted candidates will be notified)

    Target Recruitment Pte Ltd (MOM License No: 15C7744)
    MOM Regn No: R1112418 (RL)

  • Customer Service/ Call Centres Telemarketing

  • Admin/ HR

  • Permanent

Start your Jobs