Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Customer Relations Officer

  • Toh Guan

  • $2000-2500

  • 5

  • O-Level

  • 1-2


    • 1-2 years’ relevant experience within a Customer Care Centre, understanding of Security Monitoring Centre or equivalent experience is preferred.
    • Min. N / O / ITE / Diploma with relevant call centre working experiences in banks / telcos preferred but not a must. 
    • Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
    • Possess customer centric qualities


    1. Handle all inbound calls routed into customer service hotline.
    2. Speaks with empathy over the phone especially to all kinds of related termination requests directly from customers.
    3. Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment.
    4. Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing.
    5. Monitor and follow up with account holders on payment dates.
    6. Raise waivers or credit notes for customer dispute cases when necessary
    7. Maintain accurate and timely records and tracking of all billing cases
    8. Assist in the preparation of reports and accounts loading.
    9. Help in sending statement of account, reminder letters and tax invoices to account holders.
    10. Any other ad hoc administrative duties.
  • Customer Service/ Call Centres Telemarketing

  • Admin/ HR

  • Permanent

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