Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Customer Service Officer

  • Ubi

  • $2500

  • Monday to Friday

  • Dip

  • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel

  • -Provides professional customer support on call enquiries and walk-ins to promote our products.
    -Schedules services/ repairs for technicians on a daily basis.
    -Ensures collection of service charges, monitors unpaid service billings and follow-up payments from Customer.
    -Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
    -Monitors the parts and products under QCR until replacement part is received
    -To follow up with QA on any quality related issues during services.
    -Safekeeping of Customer Service Department's files and records
    -Up keeping of Showroom to ensure tidiness at all times
    -Recommend Customer on products range, fees of service charges and company promotion offers.
    -Maintained high service standards and achieving set KPI.
     

  • Customer Service/ Call Centres Telemarketing

  • Permanent


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