Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Monitoring Associate

  • Toh Guan

  • $2100 to $2300

  • 4 days (12 hours rotating shift)

  • NITEC

  • 1 to 2 years call center experience

  • 1. To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
    2. To monitor and respond to alarm signals within service level targets.
    3. To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
    4. To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
    5. To ensure that standard operational procedures (SOP) are adhered to.
    6. To profile accounts based on account types and key priority accounts.
    7. To demonstrate strong work commitment and work ethics.
    8. To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
    9. To adhere to plan work schedule & be available for overtime during emergencies in short notice.
     

  • Technical/ Engineering/ Production

  • Customer Service/ Call Centres Telemarketing

  • Permanent


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