ST Recruitment Centre (02C4416)

http://www.singtact.com

Recruitment Centre

Ubi

$2500

Monday to Friday

O-Level

Proficient in Microsoft Office applications, inlcuding Words and Excel. Good phone etiquette. Represent the company in serving customers diligently and show empathy when handling on their concerns.

-Provides professional customer support on call enquiries and walk-ins to promote our products
-Schedules services/ repairs for technicians on a daily basis.
-Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
-Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
-Monitors the parts and products under QCR until replacement part is received
-To follow up with QA on any quality related issues during services.
-Safekeeping of Customer Service Department's files and records
-Up keeping of Showroom to ensure tidiness and cosy ambience at all times
-Recommend customer on products range, fees of service charges and company promotion offers.
-Maintained high service standards and achieving set KPI

[email protected]

Customer Service/ Call Centres Telemarketing

Permanent