Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Customer Service Officer / Call Center

  • Ubi

  • $2500

  • Monday to Friday

  • O-Level

  • Proficient in Microsoft Office applications, inlcuding Words and Excel. Good phone etiquette. Represent the company in serving customers diligently and show empathy when handling on their concerns.

  • -Provides professional customer support on call enquiries and walk-ins to promote our products
    -Schedules services/ repairs for technicians on a daily basis.
    -Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
    -Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
    -Monitors the parts and products under QCR until replacement part is received
    -To follow up with QA on any quality related issues during services.
    -Safekeeping of Customer Service Department's files and records
    -Up keeping of Showroom to ensure tidiness and cosy ambience at all times
    -Recommend customer on products range, fees of service charges and company promotion offers.
    -Maintained high service standards and achieving set KPI

  • Customer Service/ Call Centres Telemarketing

  • Permanent


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