Job Details

  • ST Recruitment Centre (02C4416)

  • Recruitment Centre

  • Customer Support Officer

  • Beauty World / Jurong East / Buk

  • $2500

  • Monday to Friday

  • Dip

  • Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel. Good phone etiquette and spoken English

  • ~~Handle all inbound calls routed into customer service hotline
    Speaks with empathy over the phone especially to all kinds of related termination requests directly from Customers.
    Contact account holder via outgoing phone calls and email to remind them on their outstanding payments and commit dates for payment.
    Monitor and follow up with account holders on payment dates.
    Raise waivers or credit notes for customer dispute cases when necessary
    Maintain accurate and timely records and tracking of all billing cases
    Assist in the preparation of reports and accounts loading.
    Help in sending statement of account, reminder letters and tax invoices to account holders.
    Any other ad hoc administrative duties assigned by Senior Operations Executive

  • Admin/ HR

  • Permanent

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