ST Recruitment Centre (02C4416)

http://www.singtact.com

Recruitment Centre

Singapore

$2300

Monday to Friday

NITEC

Diploma / ITE / GCSE Levels and Able to work independently with minimum supervision

To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
To monitor and respond to alarm signals within service level targets.
To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
To ensure that standard operational procedures (SOP) are adhered to.
To profile accounts based on account types and key priority accounts.
To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.

[email protected]

Customer Service/ Call Centres Telemarketing

Permanent