Qualification and skill sets requirements

 

Minimum GCE ‘0’ level , Diploma in Hospitality Management with at least 2 year of relevant experience in a similar capacity

2. Customer service oriented

3. Possess good interpersonal and communication skills

4. Good customer service skills and integrity

5. Must be able to perform shift duties and work on weekends and public holidays

Duties and responsibiliies:

1. Conduct periodic checks on the facilities and guests, and rectify any issues found according to established bye-laws. Contain and manage any incidents at the premises.
2. Ensure the opening and closing hours are enforced, including housekeeping staff and supervisors presence till closing time, and facilities are open/locked according to the bye-laws.
3. Manage ingress vehicle traffic.
4. Attend to any feedback/complaint during the night and submit a detailed incident report to the management for info or follow-up after the shift.